Hi! Congratulations on being the kind of person who reads Privacy Policies. The privacy of your data is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will. This policy applies to all organizations using Sideline Learning.
Identity & access
When users sign up for Sideline Learning, we typically ask for identifying information such as your name and email address. That’s just so you can personalize your new user account and we can send administrators invoices, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name without your permission either.
When paying your bill for Sideline Learning you will have the option to pay by credit card or cheque. When paying by credit card payments are processed directly through our payment processor Wave (www.waveapps.com) We store a record of the payment transaction, including the last 4 digits of the credit card number for account history, invoicing, and billing support. When paying by cheque we ask for a main point of contact, email address and postal code to calculate any applicable taxes.
We log all access to all accounts by full IP address where we derive geographical data to assist in monitoring fraudulent activity and spam signups. Geographic dimensions are provided from our analytics partner Google Analytics. You can view Google’s privacy policies at https://policies.google.com/privacy?hl=en-US.
Cookies and Do Not Track
We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
When you email Sideline Learning with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
When we access or share your information
Our default practice is to not access your information. The only times we’ll ever access or share your info are:
To provide products or services you’ve requested
We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. You can view the list of third-party services we use in each product at the end of the document under Sideline Learning sub processors.
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses.
Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.
Location of Site and Data
Our products and other web properties are hosted using Amazon Web Services (AWS). If you are located in the European Union or elsewhere outside of North America please be aware that any information you provide to us will be transfered to AWS. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Most data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.
Sideline Learning Subprocessors
We use third party subprocessors, such as cloud computing providers and customer support software, to run Sideline Learning.
The following is a list of personal data sub processors we use:
Amazon Web Services - cloud services provider
Stripe - payment processing
Hubspot - crm management
Mailgun - transactional email service
Wave - accounting software