Hi! Congratulations on being the kind of person who reads Privacy Policies.
Respecting the privacy of your personal information is a big deal to us and we’re committed to protecting that privacy through responsible personal information management practices. Personal information means information about an identifiable individual, such as a name, address, email, telephone number, age, sex or credit card information.
We will obtain your consent at the time or before we collect, use, or disclose your personal information.
2.0 Purposes of Collection
We collect personal information from you when you create a new user account, modify user information, or provide any other personal information to access or use our products or services.
We collect personal information for the following purposes:
∙ To provide you with the products or services you have requested
∙ To communicate with you about the products or services you have requested ∙ To inform you of any important product or service revisions or updates ∙ To manage and develop our business and operations
∙ To meet legal and regulatory requirements
If we need to collect your personal information for a purpose that is not identified in this section, we will identify the purpose(s) when, or before, the information is collected.
3.0 What Information We Collect About You
3.1 Personal Information You Provide to Us
The types of personal information that we collect from you may include but are not limited to:
∙ Email Address
∙ Telephone Number
∙ Date of Birth
∙ Criminal Record Check
∙ Vaccination Status
3.2 Personal Information We Collect From Other Sources
In some circumstances, we may collect your personal information from another user of our products or services or our business partners, including sub-processors. In this situation, the user or business partner disclosing your information to us is responsible for complying with all applicable laws and regulations regarding that disclosure, including obtaining your informed consent prior to making the disclosure.
3.3 Information We Collect When You Use Our Website
We also collect usage data when you use our products and services. This includes, for example, metrics and information that tells us what product features you use most often and when support tickets are opened and closed.
4.0 How We Use Your Personal Information
∙ Identity & Access: When users sign up for Sideline Learning, we typically ask for identifying information such as your name and email address. That’s just so you can personalize your new user account and we can send administrators invoices, updates, or other essential information.
∙ Billing Information: When paying your bill for Sideline Learning, you will have the option to pay by credit card or cheque. When paying by credit card, payments are processed directly through our payment processor Wave (www.waveapps.com). We store a record of the payment transaction, including the last 4 digits of the credit card number for account history, invoicing, and billing support. When paying by cheque, we ask for a main point of contact, email address, and postal code to calculate any applicable taxes.
∙ Voluntary Correspondence: When you email us with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
∙ Troubleshooting or Squashing a Software Bug: We may need to view your account details to help you with a customer support request. In this event, we will ask for your consent before proceeding.
∙ Compelled Uses: We may use your personal information or access your account if compelled by law or if we reasonably believe that the use is required to protect our rights.
5.0 How We Share Your Information
Rest assured, we don’t sell your personal information to third parties.
We will only share your personal information in the following circumstances or as otherwise authorized by the Personal Information Protection and Electronic Documents Act:
For example, we use third-party sub-processors to run our applications and, to the extent necessary, to process some or all of your personal information. Personal data sub-processors that we use may include but are not limited to:
∙ Amazon Web Services - cloud services provider
∙ Stripe - payment processing
∙ Hubspot - CRM management
∙ Mailgun - transactional email service
∙ Wave - accounting software
∙ To Follow Your Instructions to Disclose Information to a Third Party: We may disclose your personal information to third party organizations when you instruct us to do so through your Sideline Learning account. We will ask for your consent before making this disclosure.
∙ Troubleshooting or Squashing a Software Bug: We may need to disclose your personal information to help you with a customer support request. We will ask for your consent before making this disclosure.
∙ Compelled Disclosure: We may disclose your personal information if required by law or if we reasonably believe that the disclosure is required to protect our rights.
6.0 International Transfer of Personal Information
Our sub-processors may store your personal information outside Canada. While your information is in another jurisdiction, it may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction.
7.0 How We Secure Your Data
We have gone to great lengths so that you can trust our secure infrastructure to protect the confidentiality, integrity, and availability of your data.
We secure your personal information using a variety of data security measures and practices. All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Our database backups are also encrypted. Most data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it).
For more on our security measures, please visit https://www.sidelinelearning.com/data-security-privacy
9.0 Geolocation Data
We log all access to all accounts by full IP address where we derive geographical data to assist in monitoring fraudulent activity and spam signups. Geographic dimensions are provided from our analytics partner Google Analytics. You can view Google’s privacy policies at https://policies.google.com/privacy?hl=en-US.
10.0 Accuracy of Your Personal Information
We do our best to ensure that your personal information is accurate, complete and up-to-date. We rely on you to inform us of any changes to your personal information.
11.0 Accessing and Correcting Your Data
Subject to the exceptions listed in the Personal Information Protection and Electronic Documents Act, you may access your personal information or request a correction of your personal information. Requests to access or correct your information must be in writing and contain sufficient detail to enable us to provide the information or make the correction. These requests can be directed to our Privacy Officer (see section 14.0, below).
A minimal fee may be charged for providing access to personal information. We will inform you of any applicable fee when your request is processed.
We will endeavor to provide a response to your request within 30 business days, however, if a longer time is needed, we will provide you with a written notice stating the reasons for the delay.
We will retain personal information provided to us for no longer than is necessary for legal purposes or for the business purposes for which the information was collected.
13.0 Withdrawal of Consent
You may withdraw your consent to use your personal information at any time, subject to legal or contractual restrictions and reasonable notice, by sending a request to do so in writing to our Privacy Officer (see section 14.0, below).
Such a withdrawal of consent will not be retroactive and may require the cancellation of your Sideline Learning account.
14.0 Privacy Officer